Effective Date: 22-06-2025
At Watchoice, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unworn, and in its original packaging.

  • A return request must be initiated within 7 days of delivery.

  • The item must be in resalable condition with all tags, manuals, or accessories included.

Note: Items that are damaged due to misuse, water exposure, or customer negligence are not eligible for return.

2. Non-Returnable Items

The following products are not eligible for return or refund:

  • Watches with broken seals or signs of wear

  • Customized or special-order items

  • Items marked “Final Sale”

  • Products damaged after delivery due to improper handling or accidental drops

3. Refund Process

Once we receive and inspect your returned item, we will:

  • Notify you via email or WhatsApp

  • Approve or reject your return based on the condition

  • If approved, your refund will be processed via bank transfer or JazzCash/EasyPaisa within 5-7 business days

4. Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping.

  • If returning for any other reason (e.g., change of mind), the customer is responsible for the return shipping cost.

5. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 24 hours of receiving the item

  • Send us clear photos or video evidence of the issue

  • We will either replace the product or issue a full refund, based on your preference

6. Exchanges

We offer exchanges only for:

  • Different sizes (if applicable)

  • Same model replacement for a faulty product

Please contact us first to confirm availability before sending the item back.

7. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us via:

Email: [email protected]
Phone/WhatsApp: 0303-4511120

Include your order number, reason for return, and pictures/videos if applicable.

8. Watch Authenticity and Warranty

We do not claim to sell original or branded watches unless specifically mentioned. Therefore, brand warranties may not apply. However, we do offer a local check warranty on many products — check product details before purchase.

9. Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will be reflected on this page with the updated “Effective Date.”